This page shares the most up to date information about COVID-19 and our company.
Our company is considered a non-essential business, but our remote staff are still working.
The most efficient way to contact our support team is through the chat, or emailing email@example.com
How will I get my photo order?
If your order was in our system prior to 3/31/2020 it's very possible your order was delivered to your school. We have checked with each and every school that we service and have been assured that the photos will get to you. Many schools are offering lunch drive throughs, or weekly pickups of schoolwork. Your photos may be available for pickup at these, or the front office. Many schools remain closed for students, but administrators and teachers are working. Some schools have indicated they will mail the photos to each home. Check with your school directly regarding how you can obtain your order.
Can you re-route my order to my home?
It depends. If your order has already been fulfilled, we won't be able to. If it's a new order, it will automatically be sent to your home and you'll incur a shipping charge.
How will I get my yearbook order?
Any and all yearbook orders in our system will be fulfilled and we are working with each and every school to determine how they will be delivered/available for pickup. Almost all schools are still doing a yearbook, and those are due to be delivered to the schools mostly in May. We'll update you with more information when it's available. We are working with each school on their preference for deliveries. United Portraits is NOT able to ship your yearbook to your home.
Can I still order photos and yearbooks?
Yes! Our online ordering portal is functioning normally, and your order will be delivered to your home. There will be a shipping fee to have your order delivered to your home.
Please use this coupon: COVID19 for a discount on shipping for Spring 2020 photo orders. Discounts are not eligible for yearbook orders.
You may still be able to order your yearbook online as well, many schools have extended their ordering deadlines. This is definitely a year you'll want to remember.
If you are a client, school, or other organization, please reach out to your account manager, or email firstname.lastname@example.org
We will route your questions to the appropriate department.
Thank You & Stay Safe
- United Portraits